Echo Umbra

The Problem with Star Ratings When my mother started needing help with daily tasks, I did what most people do: I opened a browser and typed "assisted living near me." Within seconds I had pages of results, each home glowing with four- or five-star reviews. But those ratings came from everywhere and anywhere. A place in St. Louis County could have the same average score as a facility in Florida, even though the care standards, staffing ratios, and local oversight vary enormo